Scenic is part of the Swinton Group. This document outlines Swinton’s policy and is subsequently also adopted by Scenic.
At Swinton we are aware that our customers have varying needs which may affect how they view and access our website.
Each web browser has settings, plugins and keyboard shortcuts to make your browsing easier. Here are guides to some popular browsers and operating systems:
We can provide documentation for you in braille, large font or in an audio format. If you require any of these, you can call our Customer Assistance Team on 0161 233 3676.
Our full range of services - new insurance, renewals, adjustments and claims can be accessed by telephone. You'll find our product-specific telephone numbers here.
As well as our standard telephone service, you can contact us via Text Relay. To use this service type the prefix 18001 before the number you wish to call.
Remember to use the full UK area code and don't leave any gaps or spaces. e.g. 1800101511234567.
This service can be used at any time during our Contact Centre opening hours. Our Customer Assistance Team’s telephone lines are open 9am to 5.30pm Monday to Friday while our Contact Centres are available from 9am to 6pm Monday to Friday and 9am to 1pm on Saturdays.
The Text Relay service is managed by BT.
We welcome your comments and suggestions as to how we can improve our service. You can contact our Customer Assistance Team in the following ways:
0161 233 3676 (using Text Relay if preferred)
Use our feedback facility
Embankment West Tower,
101 Cathedral Approach,